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What are your opening hours?

Monday-Tuesday-Wednesday 7:30am-4:00pm
Thursday-Friday-Saturday 7:30am-5:00pm
Sundays 8:30am-4pm


Do you deliver?

YES!! We deliver to most suburbs in Sydney.

Delivery happens any time between 12pm-5pm

We can not guarantee an specific delivery time.


Can't select the date I want, why?

Please be aware some of our cakes requires time to be organise and made to perfection. However, If at some point you are having trouble ordering some of our slices or 7″ cakes, please try cleaning the cache of your inverter browser and try again.


Are you open on public holidays?

Yes, we are open on most public holidays, excluding Christmas and New Years Day, Easter Friday and Easter Sunday. And some Anzac Days.


How Many does your size cake Feed?

Check the Image Above!

Can’t find the size you are after or you are a bit confused? Chat with us and we will be able to help you!

If your Naked or buttercream cake has fillings, there will always be able to feed a few extra guests!


How many days do I need in advance to order a cake?

Sponge Cake: 1 day
Mud Cakes: Minimum of 3 days
Speciality Cakes: Minimum of 4-5 days (depending on their complexity)

Category Cakes: Always available to order


What’s the best way to order a custom cake?

If you know exactly what kind of cake you would like, and how many guests you plan to feed, email your specifications to ricky@polespatisserie.com. Alternatively, you can message us directly on our Facebook page or Instagram profile. Our friendly team will quickly respond and prepare a custom quote for you.

 


Do you do wedding cakes?

Absolutely! Wedding cakes are our specialty.

Our talented pastry chefs will work closely with you to design, prepare, and serve a beautiful wedding cake just for you. You can choose from our existing designs, or present a custom design to suit the occasion. The only limit is your imagination!


Can you recreate others designs from a picture?

Gotcha! Our amazing cake decorator can definitely recreate any cake design you have seen online or in the past!


Do you work with fresh flowers?

We certainly do! We believe that it give the cake a special look we work directly with @Blaxlandblooms up in Blaxland (Best in the business)


Do you offer tasting?

YES! Another of our favourite things to do is to let our customers try our delicious and moist range of cakes.


What is the best time to come in to order/enquiry about a cake?

(From December 1st)

Monday 9am-11am 0r 1pm-4pm

Tuesday 9am-11am 0r 1pm-4pm

Wednesday 9am-11am 0r 1pm-4pm

Thursday 9am-11am 0r 1pm-530pm

Friday 9am-11am 0r 1pm-430pm

Saturday 9am-430pm

Sunday 9am-330pm


Do you have cake toppers?

Yes. We have a wide range of cake toppers to suit any occasion. Such as ‘Happy Birthday,’ ‘Congratulations!’, and a range of numbers. Starting from $20 each, you can create your own cake topper – just give us 4 days’ notice.


What type of birthday cakes do you have available?

Please refer to the Cakes section to discover our wide range of existing designs.


Do you offer gluten-free (GF) products and cakes?

Yes, some of our slices and sweets are available in gluten-free varieties. These include the Chocolate Bomb and a Carrot Cake.

We also offer GF cakes and cupcakes!!


Do you offer dairy-free products?

No at this point, however, stay in touch for what is to come! Check our sister Company InstaCake


Do you offer sugar-free products?

No at this point, however, we are looking into how to make sugar free and yet indulgent products.


What cake flavours do you offer?

Sponge: Vanilla – Chocolate

Butter cakes: Vanilla – Chocolate – White Chocolate – Caramel – Strawberry – Mocha – Coffee – Choco Mint (You could also marble 2 of these Flavours)

Mudcake: Chocolate

Red Velvet (Special Mix)

Banana Cake (Special Mix)

Orange and Poppy Seed (Special Mix)


Why are some cakes only available in Chocolate Mud?

Our chocolate mud cakes are more dense and are suitable for carving 2D and 3D cakes. They also bring stability to multi tiered cakes when used as the base cake.  

 


What does DH stand for?

DH stands for Double Height (2 cakes of the same size on top of each other)


Do you use fresh or mock cream in your products?

We use both types of cream depending on the product. Feel free to ask our friendly staff about which type of cream is used for each product.


What type of coffee do you use?

We use Adore Coffee “Mastro-Salted Caramel-Toffee.” This distinctive blend is derived from our Master Roaster using 100% prized Arabica beans from Central & South America. It delivers a low acidity, round, and rich full-bodied flavour that you will love.


Do you sell Decaffeinated Coffee?

Yes. Our decaf coffee is Mountain Blend from Adore State Coffee.


Do you offer variety on milks for the coffee?

We certainly do: Full Cream, Skinny, BonSoy, Almond (Milk Lab), Full Cream Zymil as Lactose Free


What kind of tea do you have available?

We offer a nice range of Silver Tip tea flavours, including: English Breakfast, Earl Grey, Peppermint, Camomile, Chai Tea, Green Jasmine Tea and Wild Berry.


Having trouble with payment?

Please do not hesitate to contact our support team in regards to payment questions or issues. We can be contacted at info@polespatisserie.com.au 


Do you offer payment plans?

We required 50% of the total price when placing your order in store (Full payment is required if paying online/email). The balance can be paid either on date of pick up, or you could come when desire and pay off your cake as you go until the pick up date.

 

We also offer AfterPay online and in Store

We accept

© Poles Patisserie 2021