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What are your opening hours?

Monday to Saturday 6am-5:30pm
(Thursday till 8:30pm)
Sundays (7am-4pm)


Are you open on public holidays?

Yes, we are open on most public holidays, excluding Christmas and New Years Day.


How many days do I need in advance to order a cake?

Sponge Cake: Minimum of 2 days
Mud Cakes: Minimum of 3 days
Speciality Cakes: Minimum of 4-5 days (depending on their complexity)


What’s the best way to order a custom cake?

If you know exactly what kind of cake you would like, and how many guests you plan to feed, email your specifications to info@polespatisserie.com. Alternatively, you can message us directly on our Facebook page or Instagram profile. Our friendly team will quickly respond and prepare a custom quote for you.

A 25% deposit is required after confirming your order. You can either make the deposit over the phone, or visit us instore with your details to make the payment on the spot.

Need help deciding on a cake? Relax. Talk to our friendly staff for advice and support. They’ll be happy to recommend a range of cake flavours and designs to suit your special occasion. Feel free to visit us any day of the week from 8am-11am and 1:30pm-5pm to discuss your needs in person.


Do you do wedding cakes?

Absolutely! Wedding cakes are our specialty.

Our talented pastry chefs will work closely with you to design, prepare, and serve a beautiful wedding cake just for you. You can choose from our existing designs, or present a custom design to suit the occasion. The only limit is your imagination!


Can you recreate others designs from a picture?

Gotcha! Our amazing cake decorator can definitely recreate any cake design you have seen online or in the past!


Do you work with fresh flowers?

We certainly do! We believe that it give the cake a special look. However, we always recommend you to make sure the stems of the flowers/roses are taped properly by your florist.


Do you offer tasting?

YES! Another of our favourite things to do is to let our customers try our delicious and moist range of cakes.


What is the best time to come in to order/enquiry about a cake?

Monday 8am-11am 0r 1pm-445pm

Tuesday 8am-11am 0r 1pm-445pm

Wednesday 8am-11am 0r 1pm-445pm

Thursday 8am-11am 0r 1pm-745pm

Friday 8am-11am 0r 1pm-445pm

Saturday 8am-11am 0r 1pm-445pm

Sunday 9am-11am 0r 1pm-345pm


Do you have cake toppers?

Yes. We have a wide range of cake toppers to suit any occasion. Such as ‘Happy Birthday,’ ‘Congratulations!’, and a range of numbers. Starting from $25 each, you can create your own cake topper – just give us 4 days’ notice.


What type of birthday cakes do you have available?

Please refer to the Birthday Cakes section to discover our wide range of existing designs.


Do you offer gluten-free (GF) products and cakes?

Yes, some of our slices and sweets are available in gluten-free varieties. These include the Chocolate Bomb, Carrot Cake, and 2 different friand flavours (Pear, Honey and berry).

We also offer GF cakes and cupcakes, available in chocolate mud flavour.


Do you offer dairy-free products?

No at this point, however, stay in touch for what is to come!


Do you offer sugar-free products?

No at this point, however, we are looking into how to make sugar free and yet indulgent products.


What cake flavours do you offer?

Sponge: Vanilla – Chocolate

Mud Cake or butter cake:

Vanilla – Chocolate – White Chocolate – Caramel – Strawberry – Mocha – Coffee – Choco Mint (You could also marble 2 of these Flavours)

Red Velvet (Special Mix)

Banana Cake (Special Mix)

Orange and Poppy Seed (Special Mix)


Why are some cakes only available in Chocolate Mud?

Our chocolate mud cakes are more dense and are suitable for carving 2D and 3D cakes. They also bring stability to multi tiered cakes when used as the base cake.  

 


What does DH stand for?

DH stands for Double Height (2 cakes of the same size on top of each other)


Do you have a cake sizes and portions guide?

Yes. Please refer to the chart below. It will help you choose the right sized cake to match your number of guests.

As a rule of thumb, a cake served as its own course (dessert sized slice) will have larger slices, compared to a cake served with coffee on the side (coffee sized slice).


Do you use fresh or mock cream in your products?

We use both types of cream depending on the product. Feel free to ask our friendly staff about which type of cream is used for each product.


What type of coffee do you use?

We use Adore Coffee “Mastro-Salted Caramel-Toffee.” This distinctive blend is derived from our Master Roaster using 100% prized Arabica beans from Central & South America. It delivers a low acidity, round, and rich full-bodied flavour that you will love.


Do you sell Decaffeinated Coffee?

Yes. Our decaf coffee is Mountain Blend from Adore State Coffee.


Do you offer variety on milks for the coffee?

We certainly do: Full Cream, Skinny, BonSoy, Almond (Blue Diamond), Zymil (Full, Light and Skinny).


What kind of tea do you have available?

We offer a nice range of Silver Tip tea flavours, including: English Breakfast, Earl Grey, Peppermint, Camomile, Chai Tea, Green Jasmine Tea and Wild Berry.


Do you deliver?

No. All products – whether ordered online, over the phone, or in store – must be picked up at our store in Penrith. We are currently working on how to incorporate delivery services.


Having trouble with payment?

Please do not hesitate to contact our support team in regards to payment questions or issues. We can be contacted at info@polespatisserie.com.au 


Can't select the date I want, why?

Please be aware some of our cakes requires time to be organise and made to perfection. However, If at some point you are having trouble ordering some of our slices or 7″ cakes, please try cleaning the cache of your inverter browser and try again.


Do you offer payment plans?

We required 50% of the total price when placing your order. The balance can be paid either on date of pick up, or you could come when desire and pay off your cake as you go until the pick up date.

© Poles Patisserie 2019